Refund and Returns Policy

Refund & Return Policy for Norton

At Norton, customer satisfaction and digital safety are our top priorities. This Refund and Return Policy outlines the terms under which refunds and returns are processed for our antivirus software and related digital services.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all eligible antivirus software purchases. If you are not satisfied with your product for any reason, you may request a full refund within 30 days from the date of purchase.

 

Eligibility Criteria for Refund

Refunds are applicable under the following conditions:

• You purchased the software directly from our official website or authorized partners.
• The refund request is made within 30 days of the original purchase date.
• The software license key has not been used or activated on multiple devices beyond the agreed license terms.
• No major violations of our Terms and Conditions have occurred.

 

Note: Refunds are not available for:

• Purchases made through third-party resellers or unauthorized vendors
• Renewal fees after the initial subscription period
• Products obtained during promotional or discounted sales (unless stated)
• Instances of user negligence, system incompatibility, or misuse

 

How to Request a Refund

To initiate a refund, please contact our support team via:

Email: sales@norton.com

Cancellation Policy

u may cancel your subscription at any time by logging into your account or contacting customer support.

• If cancellation is made within 30 days of the original purchase, you are eligible for a full refund.
• If cancellation is made after 30 days, the subscription will remain active for the remainder of the billing cycle, but no refund will be issued.

 

Policy Updates

We reserve the right to modify or update this policy at any time. All changes will be posted on our website, and your continued use of our services constitutes agreement to the revised terms.